Refund & Cancellation Policy

At NRB Finance, we value the trust of our customers and are committed to providing transparent services. This Refund & Cancellation Policy explains the conditions under which payments may be refunded or cancelled.

1. Loan Processing Fees

Any processing fee, convenience fee, or service charge paid towards loan applications or services is non-refundable, once the application is submitted and processed.
These fees cover administrative and verification costs, and hence cannot be reversed, regardless of approval or rejection of the loan.

2. Loan Repayments

Payments made towards loan EMIs, principal, or interest are non-cancellable and non-refundable under any circumstances.
Customers are responsible for ensuring that correct details (amount, bank account, UPI, card, etc.) are entered while making payments.

3. Duplicate Payments

In case of an accidental duplicate payment, NRB Finance will verify the transaction and initiate a refund to the original payment method within 7–10 working days after confirmation.

4. Failed / Cancelled Transactions

If your payment is deducted but not confirmed due to technical errors, banking issues, or failed transactions, the deducted amount (if any) will be automatically refunded by your bank/payment gateway to your original source within 5–7 working days.
NRB Finance will not be responsible for delays caused by banking channels or third-party payment providers.

5. Service Cancellation

Once a loan or financial service has been availed/disbursed, it cannot be cancelled.
Customers wishing to close or foreclose their loan account may do so as per the terms of the Loan Agreement.

6. Contact for Refund Queries

For any queries regarding refunds or failed transactions, please write to us at:

? support@nrbfinance.in

?? Note: This policy shall be governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts in Rajkot, Gujarat.