Privacy Policy / Borrower Data Protection Policy

Privacy Policy / Borrower Data Protection Policy (NRB FINANCE)

Effective Date: 29/08/2024
Company: NRB FINANCE, Rajkot – Gujarat
Email: coustmercare@nrbfinance.in

1. Introduction

NRB FINANCE respects the privacy of its borrowers. This Privacy Policy explains how we collect, use, share, and safeguard customer data in compliance with the applicable laws of Gujarat Money Lender Act and other regulations.

2. Information We Collect

We may collect the following information:

  • Personal details (Name, Address, Date of Birth, Contact details)

  • KYC documents (Aadhaar, PAN, Voter ID, Driving License, etc.)

  • Financial details (Bank statements, Salary proof, ITR, Collateral documents)

  • Loan transaction records (Loan application, repayment history, settlement details)

  • Communication records (Emails, SMS, Calls, Customer support chats)

3. Purpose of Data Collection

  • To verify borrower identity (KYC compliance)

  • To assess loan eligibility and risk profiling

  • To process loan applications and disbursements

  • To manage repayments, penalties, and settlements

  • To comply with legal/regulatory obligations

  • To provide customer support and communicate offers

4. Data Sharing

  • We do not sell or rent borrower data to third parties.

  • Data may be shared with:

    • Regulators, auditors, and law enforcement agencies (as required by law)

    • Technology partners (for secure loan processing & communication)

    • Credit bureaus (for loan reporting, if applicable)

5. Data Storage & Security

  • All borrower data is stored in secure systems with restricted access.

  • Encryption, firewalls, and access controls are used to protect data from unauthorized access.

  • Physical documents (if collected) are stored securely with limited access staff.

6. Data Retention

  • Borrower data is retained for as long as required under law/regulatory guidelines.

  • After closure of loan accounts, data may still be retained for compliance and audit purposes.

  • Borrowers may request Data Deletion as per Page 10 (subject to legal exceptions).

7. Borrower Rights

  • Right to access their personal data

  • Right to request correction of inaccurate information

  • Right to request data deletion (Page 10)

  • Right to withdraw consent for marketing communications

8. Cookies & Online Tracking

  • If our website/mobile app is used, cookies may be placed to enhance user experience.

  • Borrowers can disable cookies in browser settings.

9. Policy Updates

  • NRB FINANCE reserves the right to update this Privacy Policy from time to time.

  • Updates will be published on our official website or communicated via email/SMS.

10. Contact Information

For any queries or concerns regarding data privacy, borrowers may contact:
? Email: coustmercare@nrbfinance.in
? Address: NRB FINANCE, Rajkot, Gujarat

11. Dispute Resolution

  • Any disputes arising out of data protection or privacy shall be subject to the jurisdiction of Rajkot, Gujarat.

 


The Applicant/Customer confirms that he/she has read and understood the terms and conditions of this Policy/Agreement. In case of any difficulty in understanding the contents, the Applicant/Customer shall immediately contact NRB FINANCE during the loan application process for necessary clarification. NRB FINANCE shall not be held liable for any misunderstanding if the Applicant/Customer fails to seek clarification before proceeding with the loan process.